Your Personal Data Protection at fun66

fun66 ("we", "the company") operates an online gambling platform under international licensing and is committed to protecting the privacy and security of your personal data. This Privacy Policy explains our practices regarding the collection, processing, storage and disclosure of personal information you provide when using our services.

This policy applies to all users who register, browse or use any service provided by fun66, including our website, mobile applications, customer support and all official communication channels. Continued use of fun66 services after notice of a policy change is given constitutes your agreement to the updated terms.

In the course of providing our services, fun66 collects various categories of personal information based on operational needs and licensing compliance. The following are the types of information we may collect:

2.1 Account Registration Information

• Full name as shown on a valid identity document
• Identity card number (MyKad) or passport number
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 and above)
• Full current residential address
• Account username and password (stored in encrypted format)

2.2 Financial and Transaction Information

• E-wallet details (Touch 'n Go eWallet, ShopeePay) for processing deposits and withdrawals
• Bank account information for transactions via DuitNow or FPX
• Deposit, withdrawal and gaming activity history
• Cryptocurrency transaction records (USDT, BTC, ETH) where applicable

2.3 Technical and Usage Information

• IP address, browser type and device operating system version
• Login session data including time, duration and geographic location
• Activity records within the platform (games played, bets placed, bonuses used)
• Cookie data and similar tracking technologies
• Mobile device information when accessing via smartphone or tablet

2.4 Communication Information

• Records of conversations with the customer support team via live chat
• Email correspondence and any information you share in communications with us
• Feedback, complaints or suggestions submitted to us

The personal data we collect is used for lawful and necessary purposes in operating our services. We do not use your data for purposes other than those stated below without first obtaining your consent:

• Processing account registration and verifying user identity to comply with licensing requirements
• Executing deposit and withdrawal transactions securely and accurately
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Detecting and preventing fraud, money laundering and multiple account use
• Sending notifications regarding policy changes, security updates and important account information
• Analysing usage patterns to improve the user experience and overall service quality
• Complying with international licensing obligations and independent audit requirements
• Enforcing the platform's Terms & Conditions and processing any disputes or complaints

fun66 does not sell or rent user personal data to any external party for commercial purposes. However, in certain limited circumstances, we may share your information with the following parties:

• Payment Service Providers: Payment gateway providers (including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency network service providers) that process your financial transactions, subject to strict confidentiality agreements
• Game Software Providers: Licensed game studios that provide the gaming platform, though only the minimum technical data required for game operations is shared
• Licensing and Regulatory Bodies: International licensing authorities and independent audit bodies that have a valid mandate to receive certain information for compliance and monitoring purposes
• Law Enforcement Agencies: Competent authorities when we receive a valid legal order or warrant requiring disclosure of certain information
• Affiliated Companies: Related entities within the same corporate group, subject to equivalent privacy policies

In all situations above, we ensure that receiving parties comply with data protection standards equivalent to or higher than those set out in this policy.

fun66 uses cookies and similar tracking technologies to improve the user experience and ensure the website functions properly. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login session verification, account security and transaction processing. These cookies cannot be disabled without affecting the platform's core functions.
• Performance Cookies: Collect anonymous information about how you use the website to help us understand navigation patterns and improve platform performance.
• Functional Cookies: Store your preferences such as preferred language and display settings so you do not need to reconfigure them each time you log in.
• Security Cookies: Help detect and prevent suspicious activity and protect your account from unauthorised login attempts.

fun66 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data communications between your browser and our servers
• Password storage using strong hashing algorithms with a unique salt for each user
• Server infrastructure protected with layered firewalls and intrusion detection systems
• Access control based on the principle of least privilege — staff may only access data required for their tasks
• Continuous security monitoring and scheduled penetration testing
• A clear incident response protocol for addressing any data security breaches promptly
• Regular security awareness training for all staff who handle user data

While we make every effort to protect your data, no security system is entirely foolproof. We encourage you to also play a part in protecting your account by using a strong password and not sharing your login details with anyone.

As a fun66 user, you have the following rights regarding your personal data. All requests will be processed within a reasonable timeframe and we will keep you informed of the progress of each application:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you, including information on how that data is used.
• Right of Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted from our systems, subject to legal and licensing requirements that oblige us to retain certain records.
• Right to Restrict Processing: You may request that we limit the way we process your data in specific situations, such as while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format to allow transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or in situations where processing is based on our legitimate interests.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To submit any request relating to the rights above, please contact our customer support team, available 24/7.

fun66 will retain your personal data for as long as your account is active or as long as necessary to provide the requested services. Following account closure, we may still retain certain data for a defined period based on the following requirements:

• Financial records and transaction history are retained for the period stipulated by international licensing bodies for audit and compliance purposes.
• Verified user identity information is retained to enable traceability should any disputes or investigations arise in the future.
• Customer support communication records are retained for quality control and dispute resolution purposes.
• Security logs and access data are retained for a defined period to address any security threats that may emerge after the fact.

When data is no longer required for any legitimate purpose, we will ensure it is deleted or anonymised in a secure and irreversible manner.

As fun66 operates under an international licence, your personal data may be transferred to and processed outside Malaysia. Where such transfers occur, we ensure equivalent protection is afforded to your data through the following mechanisms:

• Data Processing Agreements that require recipients to comply with strict data protection standards.
• Internationally recognised standard contractual clauses for cross-border data transfers.
• Data protection impact assessments conducted prior to any transfer of data to countries with differing data protection frameworks.

fun66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable legislation. When any material changes are made, we will:

• Display a clear notice on the fun66 website regarding the changes to be made.
• Update the "Effective Date" shown at the top of this document.
• Send email notifications to all registered account holders for significant changes.

Your continued use of fun66's services after the effective date of the latest version of this Privacy Policy will be considered as your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, do not hesitate to contact us. The fun66 customer support team is available to assist you 24 hours a day, 7 days a week in both Malay and English.

• Email: [email protected]
• Live Chat: Available directly on the fun66 website — click the chat icon at the corner of your screen.
• Response Time: Our team operates 24/7 and will respond to all enquiries in a timely manner.

For formal requests relating to data protection rights (access, rectification, erasure), please state in your message that your request concerns "Data Protection Rights" so it can be directed to the responsible team more quickly.